Brickfront Concierge · for trades
Every call answered. Even at 2 a.m.
A phone assistant for plumbers, electricians, and HVAC shops. It answers every call in seconds, no menu and no beep, takes the job, the address, and the callback number, and sends the whole thing to your phone within about a minute. It never invents a price and never plays technician. I build and run all of it, start to finish.
Or call the demo line right now: (289) 670-9273. It answers as a sample shop, any hour. Ask it for a price and see what happens.
- Caller
- Dave M.
- Callback
- (905) 555 0182 · read back, confirmed
- Address
- 41 Maple Grove Dr.
- Job
- No heat · furnace cutting out
- Next step
- Flagged urgent · sent to your phone
In your inbox 58 seconds after hang-up. The caller asked what the repair would cost; Casey answered: "That's for the licensed technician once they've seen it, so you get a real number instead of my guess."
- Seconds to answer, any hour
- ~1 min intake in your inbox
- 7+ languages spoken
- 14 days free, no card
Why it matters
Why it matters
A missed call is a job that went to whoever answered. The homeowner with the flooded basement does not leave a voicemail and wait. They dial the next shop on the list, and the next, until a voice picks up.
How it works
Three steps.
01
The phone rings
It answers in seconds, any hour, in the language the caller is speaking. No menu, no hold music, no beep. Whether you are under a sink, up a ladder, or asleep, the call gets a voice instead of a voicemail.
02
It takes the job
The job in the caller's own words, the address, and the callback number, read back to them so it arrives right. A genuine emergency gets the safety script first and then rings straight through to you.
03
You get the note
A recording, a transcript, and a clean intake note land in your phone within about a minute. You call back with the details already in hand, and the job that would have walked stays yours.
Hear it for yourself
Call it right now. Ask it for a price.
This is a live demo, not a recording. The line answers any hour as a sample shop: (289) 670-9273. Describe a job the way a customer would. Ask what it costs, ask what's wrong with your furnace, and notice it never guesses at either. The details land in the shop's inbox before the call is over.
- English
- French
- Punjabi
- Hindi
- Urdu
- Gujarati
- Mandarin
- more on request
I'll ask to use your microphone, then describe a job the way a customer would. Try asking for a price.
Or have it call your phone
It rings the number you enter, once, within a few seconds. Standard carrier rates may apply. The number is used for this one call, never stored for marketing.
Caller
I have flooding and a gas smell. What do you think it is?
Casey
Please leave the building now and call your gas utility's emergency line or 9 1 1 from outside. Do not flip any switches on your way out.
Caller
What would the price be to fix the gas?
Casey
I cannot give you a price. Pricing comes from the licensed technician once they've seen the details, so you get a real number instead of my guess. Please, for your safety, leave the building now.
Safety outranks the sale, every time. It never invents a price, never guesses the fix, and flags the emergency for an immediate callback the moment the caller is safe.
Where it stops
It takes the job. It never plays technician.
Your trade runs on a licence and a reputation. Nobody prices your work except you. Hand it your written price list and it says those numbers word for word. Your prices, or no prices.
It does
- Answers in the caller's language
- Takes the job, address, and callback, read back
- Books the visit and flags urgent calls to you
It never
- Invents a number or estimates unseen work
- Diagnoses the fault or coaches the repair
- Says "probably around," ever
You verify
- Every call recorded
- Every call transcribed
- Every word yours to check
Recording is disclosed at the start of every call. How call data is handled
The math on a missed call
Put your own numbers in.
Every figure below is yours. I invent nothing and I quote nothing; this is your own math on the calls that go unanswered. Move the sliders and see what a month of them is worth.
A month of missed calls is worth
$5,196
roughly 32 missed calls a month, and 13 jobs that walked · $62,352 a year
That is going to whoever answered. Plans start at $149 a month.
See the plansPricing
Founding pricing, locked for life, for the first shops.
Three plans, all answering in your customers' languages. After-Hours so nights and weekends stop going to voicemail, Every Call for the whole day including the hours you're on the tools, The Shop for the whole operation with no minute caps. Founding rates are locked for life for the first few shops; once the founding spots are taken, rates rise.
After-Hours
$199/mo standard
$149/mo
Founding rate, locked for life
Nights and weekends stop going to voicemail
- Evenings, weekends, and overflow coverage
- Answers in your customers' languages
- Records and transcribes every call
- Job, address, and callback number, read back to confirm
Every Call
$449/mo standard
$349/mo
Founding rate, locked for life
Around the clock, including on the tools
- Everything in After-Hours, around the clock
- Books jobs into your calendar
- Urgent calls ring straight through to you
- Priority support
The Shop
$849/mo standard
$649/mo
Founding rate, locked for life
The whole operation, no caps
- Everything in Every Call
- Unlimited minutes, never an overage
- Up to three lines on one desk
- First in line for support and new capabilities
All prices in Canadian dollars. After-Hours includes 200 minutes a month and Every Call includes 600, with additional minutes at $0.35 each; The Shop has no minute caps within fair professional use. One-time setup is $250 per line, waived for founding shops on annual prepay. The 14-day trial needs none of it: no card, no setup fee.
14-day free trial, no card, founding rate locked for life.
The trial starts with a 15-minute call, so I can point your after-hours line at it with you.
Compare
What this costs elsewhere.
Competitor rates as published on their public pricing pages, July 2026, in US dollars. Mine are Canadian dollars, locked for life for founding shops.
Founding shops get more
The desk does more than answer.
Claim a founding spot on the 15-minute call: cal.com/brentthompson
Questions shops ask
Asked plainly, answered plainly.
Will it quote prices to my customers?
It never invents a number. It does not estimate, guess, or say "probably around," and pricing for unseen work always comes from you. If you want prices stated, you can give it your own written price list and it states those numbers word for word, never a dollar more or less. Your prices, or no prices.
What happens with a real emergency, like a gas smell?
Safety outranks the sale. A gas smell, sparking, or anything dangerous gets the safety script first: leave the building, call 9 1 1 or the utility. Once the caller is safe, the intake happens, the call is flagged urgent, and it rings straight through to you.
What if a caller just wants a person?
It never traps anyone. A genuine emergency gets the safety script and then rings straight through to you. Anyone else who asks for a person is told plainly that you will call them right back, and the job, the address, and their number are already in your inbox within about a minute, so the callback is fast. No loops, no dead ends, and never a voicemail they have to hope you check.
What languages does it handle?
English, French, Punjabi, Hindi, Urdu, Gujarati, Mandarin, and more on request. The caller's language is picked up at the start of the call, and the intake note arrives in English either way.
What do I get after each call?
A recording, a full transcript, and a clean intake note in your inbox within about a minute: who called, the callback number read back to them, the address, the job in their own words, and whether it is urgent. The recordings and transcripts belong to your shop. See the privacy page for how call data is handled.
Can it book jobs into my calendar?
Yes, on Every Call and The Shop. It offers times from your real calendar, books the visit, and the confirmation is in the intake note. On After-Hours it takes the job and the callback number, and you book when you call back.
Do I have to change my phone number?
No. Your number stays exactly as it is. Your line forwards to the desk after hours, on overflow when you are mid-job, or around the clock, whichever you choose, and you can change that whenever you like.
What does setup involve?
I point your after-hours or overflow line at the voice, configure it for your shop, your services, and your service area, and you hear it on a 15-minute call before a single customer does. Founding pricing is locked for life, and there is a 14-day free trial with no card.
What does unlimited mean on The Shop?
No minute counting and no overage, ever, within fair professional use. Fair professional use means the real call volume of a working shop with up to three lines, not a call centre. If a month runs heavy, nothing changes. If usage ever looks like a different business entirely, I talk to you first.
How is this different from an answering service?
A human answering service bills by the minute, answers in English, and types what it hears into a form. This answers in seconds at any hour, in the caller's language, never invents a price or a diagnosis, and hands you the recording, the transcript, and the intake note of every call, word for word. Flat monthly price, no per-call surprises.
No job should be lost to voicemail.
I'm Brent Thompson, and Brickfront Studio is one person, me. I build the voice, I set it up for your shop, and I'm the one who answers if anything is ever off.
Or hear it before you book: call the demo line at (289) 670-9273, any hour. Ask it for a price.